Your trust guides
our priorities.
Strengthening the foundations
Dear Customers,
The original message opens with a reflection on determination in difficult times. Facing extraordinary social and financial uncertainty, Team Ghazanfar set out to meet customers' banking needs with as little disruption as possible.
The message describes a stronger focus on credit, market, operational and liquidity risks. An asset and liability management framework was introduced to address maturity and duration mismatches. Disaster recovery arrangements, periodic testing and a business continuity plan were also highlighted as measures to help the bank withstand internal and external disruption.
It also describes the oversight of Islamic banking products and processes by the Shariah Board and experienced executives, and recalls the bank's pioneering first Islamic banking window. The letter reports that Da Afghanistan Bank had awarded the bank its best CAMEL rating for four consecutive years at the time of writing.
Keeping your needs at the centre
The letter thanks the bank's loyal customers and sets out a renewed set of business priorities:
- 01Keep as many banking outlets operational as possible.
- 02Continue providing essential customer services.
- 03Reach people through the branch network wherever possible.
- 04Encourage remote and digital banking for easier transactions.
- 05Use the upgraded core banking system to improve customer service.
- 06Provide customised off-site services for clients unable to visit a branch.
- 07Reach out to people who are poor, in need or underprivileged.
Protecting the trust you place in us
The original letter reports deposit insurance through the Afghan Deposit Insurance Corporation (ADIC), together with ICA insurance for cash held in the vault and in transit. These statements belong to the undated original message; current cover, eligibility and terms should be confirmed with the bank.
Recognising the role of cash in daily life, the message describes work by the management team and key employees to maintain stable operations and convenient access to customers' funds. It refers to wire payments, instant transfers, and capacity for high-value and bulk deposits or remittances, subject to Central Bank guidelines.
The letter closes with the bank's commitment to keep reviewing customer facilities and developing future initiatives. Customers were invited to reach the bank by email at info@ghazanfarbank.com or by telephone at +93 798 786 786. For today's contact options, please visit our contact page.
On behalf of the bank, Khisrow Fazli thanks customers for their trust and looks forward to continuing to serve them.
