Customer support
Query a Transaction
Contact your account branch about a payment or ATM transaction, or use the complaint channels if you need to raise a concern.
Find your next stepInformation & support
Detailed guidance for this topic has not yet been published. Our team can help with your enquiry.
The Citizen’s Charter directs ATM-related complaints, including cash not dispensed or an account debited twice, to the branch where the account is maintained or the designated contact person. Contact the bank with the relevant details of your enquiry.
Official publicationsFor current account or product terms, speak with your branch.
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