A better bankingrelationship.

About the Charter

Ghazanfar Bank’s Citizen’s Charter sets out service commitments and customer responsibilities to promote fair banking practices and understanding between customers and the bank. It covers products and services delivered by branches, agents and electronic channels. The Charter states that it is not a legal document creating new rights and obligations.

Customer service practices

• Published business hours and courteous service
• Information about deposit, financing and ancillary products
• Branch complaint and suggestion facilities
• Contact details for branch and central complaint officers

A shared responsibility

• Provide identification and other documents required for KYC checks
• Keep cards, cheque books, statements, PINs and locker keys safe
• Tell the branch about changes to your contact details
• Report lost cards, cheque books and locker keys promptly
• Provide feedback to help improve customer service

What the document covers

Read the full document for sections on savings and current accounts, term deposits, safe deposit lockers, nomination, remittances, foreign exchange, digital channels, financing, customer education, confidentiality and the grievance process. The published document contains product and service terms; ask your branch for the terms that apply to your account today.